Category Archives: What Customers Should Know

Steering You Right (Tie Rod End Replacement)

For drivers, S stands for safety.  And there are three other words that start with S that are all equally important: starting, stopping and steering. For your vehicle to be at its safest, all three functions must be in top shape.  Steering is one of those things we take for granted.  After all, you turn the wheel and your vehicle changes direction. But sometimes you might notice your steering is a little off.  Maybe you've noticed you turn your wheel slightly and your vehicle doesn't turn. You may feel a little vibration in the wheel that increases when you go faster.  You may hear a little squeak from the wheels when you steer and you may notice your tires aren't wearing evenly. These are signs that your tie rod ends may be failing. Tie rod ends help connect your vehicle's steering mechanism to the wheels.  They can wear out after you've hit one too many potholes or just from constant use.  They can cause sloppy steering and loose handling, and they ... read more

Cold Weather Vehicle No-Nos (Items to Avoid Storing in a Freezing Vehicle)

It's always easier to leave a few things in your vehicle so you'll have them on hand.  But in cold weather, while it's a good idea to carry items such as a phone charger, blanket and shovel, there are some things you shouldn't store in your vehicle. Medicines and drugs.  Cold temperatures can affect the chemical makeup of some drugs.  Avoid leaving them in a vehicle, especially those in a liquid form like insulin, eye drops and cough syrup. Latex paint.  They are water based, and when they freeze, they get lumpy and lousy.  Your paint job will not be what you had in mind. Cellphones and computers.  Most of these have lithium ion batteries.  If they get colder than freezing (0 degrees C, 32 degrees F), if you try to charge them, you'll more than likely ruin the batteries.  Bottled water, soda, wine or beer.  OK, here's the scoop.  All of these can freeze and split the container they're in.  Yes, soda, wine and beer will take a lowe ... read more

Alleviate the Creaks and Squeaks (Chassis Lubrication)

If your vehicle creaks and squeaks when you drive down the road, it may mean that some of the metal parts are rubbing against each other and need to be lubricated.  Those could be parts of the suspension, steering system and the drivetrain.  Years ago, most vehicles had to have their chassis (what you think of as the frame) regularly lubricated.  Newer vehicles are made with what some call "lifetime lubrication," but there are still parts of the chassis that need to be maintained with lubricants.  Your service advisor can help you know when that needs to be done. In your owner's manual, the vehicle's manufacturer lists components that need regular maintenance. Things like u-joints, steering joints, sway bars, bushings and joints in the suspension. Some of them may have that "lifetime lubrication," while others may not. When you bring your vehicle in for service, a technician will look for any parts that have grease fittings.  They will inspect these components ... read more

A Bright Spark (Ignition Coil Replacement)

Ever wonder how your vehicle’s engine is able to take the 12-volts from its battery and ramp that up to as high as the tens of thousands of volts it takes to fire its spark plugs? The secret is something called an ignition coil.  Most newer vehicles have an ignition coil at each cylinder, but older ones have a coil that serves all of the spark plugs.  There are telltale signs that you have an ignition coil problem.  As you might expect, one symptom is it’s hard to start your engine or it won’t start at all.  If your engine is misfiring or not running smoothly or you see the Check Engine light come on, those all could point to an ignition coil failure. Several things can contribute to ignition coil trouble in addition to normal wear and tear. Moisture and dirt may have gotten inside the coil, plus the heat and vibration of your engine over time can contribute to them going bad.  Bad spark plugs or plug wires can also be a cause.   While ig ... read more

Don't Start with That (Bad Starter Motor)

We've all heard that expression, "That's a non starter." When it comes to your vehicle, that's not music to a driver's ears. That sickening sound when you start the ignition and instead of hearing the engine crank, you hear it slowly turn over and your dash lights go dim.  There can be many reasons a vehicle won't start, so here's a little history of how the starter came to be an important component of modern vehicles. You have to move the engine's components to start it. The first cars had a crank that the driver would insert into the front, then start turning things over by hand.  When the engine started, you had to release that crank immediately or risk a broken arm.  Yes, it happened many times.  So, they came up with a better idea: an electric starter, which was a big advance in automotive technology. With this system, an electric motor rotated a series of gears that turned the gasoline engine's crankshaft so its pistons and parts moved and the engine drew in a ... read more

Giving CV Joints the Boot! (CV Joint and Boot Replacement)

Ever wonder how your vehicle’s transmission is connected to your wheels? After all, when you hit a pothole or some other uneven part of a road’s surface, there has to be something that can maintain the connection between the transmission and the wheel yet keep everything moving at the same speed.  That very cool device is called a CV joint, a kind of driveshaft running to each wheel.  The CV stands for constant velocity because it keeps the drive wheels moving at a constant speed (velocity).  They’re used mostly on front-wheel drive vehicles but also in rear-wheel and all-wheel drive vehicles. The joints move up and down and adjust to bumpy surfaces.  Plus, they are covered in a rubber boot which protects them from road debris and also holds lubrication in.  There’s a CV joint and boot on the transmission side and one on the wheel side.  Unfortunately, the spot that usually fails first is that rubber protective cover (the boot).&nbs ... read more

I Had No Idea! (Four Things You Didn't Know About Vehicles)

Bet you didn't know: Some of the earliest rearview mirrors were marketed as "Cop Spotters" so drivers would know when police were following them. Who wants a ticket, anyway? According to eBay Motors, Elmer Berger first patented a rearview mirror that was mounted on the front fenders, on the spare tire secured to the side of the car of at the top of the driver's door frame.  About 80 percent of your vehicle is recyclable. So says The Balance. That means four-fifths of most vehicles can be recycled.  Much of that recycling is done by automotive aftermarket recyclers.  Between the U.S and Canada, they reclaim enough steel to produce 13 million new vehicles. The man who invented the first modern cruise control couldn't even drive a car because he was blind! His name, says Smithsonian.com, was Ralph Teetor.  Blinded at a young age by a knife accident, Teetor was inspired to create a speed control by a couple of things.  One, the U.S. imposed a mandatory 35 mph/55 kp ... read more

H20 No! (Driving Through Standing Water)

In a year marked by unusually heavy flooding in North America, drivers are very aware of the possibility they may find themselves driving where water has come over the road.  It can be a daunting and frightening situation.  Flooding waters can move quickly and unpredictably, so you have to keep your wits about you when you encounter that situation. Here a sample of one vehicle manufacturer's guidelines on what to do.  First, the vehicle is designed to go through some water, but you must be careful.  Never attempt to drive through water deeper than the bottom of your tires. You can get out of your vehicle to check the depth of the water, but you can never be sure that you aren't going to drive into a spot where the road has washed away.  You can't see below the surface of the water, and suddenly you could find yourself in a place where the road drops off unexpectedly.  In swift moving storm runoff, your vehicle could literally be floating away with the curr ... read more

Don't Blow a Gasket! (Valve Cover Gasket Replacement)

When you head out to your vehicle after it's been parked and notice oil leaking underneath it, that's something to have looked at right away.  Oil leaks mean your oil level is probably low and running a vehicle in that condition can lead to expensive repairs. While there are many reasons oil leaks develop, one possibility is a bad valve cover gasket.  Vehicle engines have a cover bolted over the spot where the engine valves are, and that cover keeps the oil inside the engine. In between the cover and the engine is a gasket that keeps that seal tight.  But after many years of high engine temperatures and vibrations, that gasket or the bolts that hold on the valve cover can fail or loosen, and oil can leak. You may see dirty oil on the valve cover in the engine compartment, near the spark plugs, or around the bolts that hold the valve cover on.  All those are signs of leakage and time to bring your vehicle in for our technicians to check out. In some vehicles, taking ... read more

The Byte Stuff (Your Vehicle's Computers)

Nobody has to tell you that computers are a part of so many things in our lives.  Smartphones, kitchen appliances, vacuum cleaners, televisions.  You name it—it has a computer in it.  And your vehicle is no exception. The earliest cars relied on the technology of their time, and there was no such thing as a computer.  But now, it's not unusual for a vehicle to have as many as 150 computers in it. They perform a variety of functions. An important one is diagnosing your vehicle's problems.  There are various sensors throughout modern vehicles that measure thousands of data points.  When something is not working correctly, they send a signal to another computer that stores that information. The data can be read by someone who has a special computer that plugs into a port in your car.  It displays certain codes that help technicians track down the culprit.  But it's not just the diagnostics that are computerized.  Everything from your vehi ... read more